FAQs

Frequently Asked Questions


How do I create an account?

You can sign up at this link. Please fill in your details and your account will be ready upon confirmation!

How do I place an order?

Pick your favourites from the Flavours page and add them to your cart. Check out after signing up, and your order will confirmed after the payment has been made!

Is there a minimum order per transaction?

No, there is no minimum order per transaction. However, delivery fees may apply. Please see ‘Delivery Fees’.

How do I know my order is accepted?

You will receive a confirmation email once your order has been successfully placed.

Can I cancel my order?

Orders cannot be canceled once payment has gone through. However, should you wish to change the delivery date or time, please contact us and we will be happy to help you out!

How long can I keep my ice-cream in the fridge?

Our ice cream can last up to 6 months, unopened and kept in a freezer with a temperature of -18 degrees Celsius. For most home freezers with a temperature of -4 degrees Celsius, our ice-cream can be kept well, unopened, for about 2 months. Once the ice cream pints are opened, we recommend to finish it as soon as possible to enjoy the best taste!

Which ice-cream flavours are suitable for my dietary restriction?

You can filter the products according to your dietary restrictions! Check the boxes of the filters on the left side of the page, and we’ll sort out the flavours for you, according to these categories:

  • Regular
  • Vegan
  • Non-dairy
  • Contains soy
  • Contains nuts
  • Gluten-free
  • Contains fruits

Which sizes are available for delivery?

For now, only the Happy Cream pints (473ml) are available on the website.

Is there any delivery fee?

Brunei-Muara: No minimum order
Order below $30: $5 delivery charge
Order $30 and above: Free Delivery

Tutong & Temburong: Minimum order of 3 pints apply.
Order below $88: $10 delivery charge
Order $88 and above: Free Delivery

Kuala Belait: Minimum order of 5 pints apply.
Order below $110: $15 delivery charge
Order $110 and above: Free Delivery

Do you deliver to other districts?

Yes, we do deliver to all four districts in Brunei!

Do you provide same-day delivery?

Yes, we do – for deliveries within Brunei-Muara only.

How long does it take for the delivery to arrive?

Delivery can be made within 10 am to 10 pm daily. You will be able to choose from available delivery slots upon checkout. The delivery timeslots are as such:

– 10 am – 12 pm
– 12 pm – 2 pm
– 2 pm – 4 pm
– 4 pm – 6 pm
– 6 pm – 8 pm
– 8 pm – 10 pm

For orders from Tutong, Belait, and Temburong, your orders will be delivered on the next day!

Due to the nature of the ice cream, please ensure someone is available to receive the order at your chosen address. We want you to receive our ice cream in its best condition!

Which payment methods do you accept?

We currently accept card payments.

How do I redeem a discount from my loyalty card?

During checkout, you can key in the valid ‘coupon code’ and the discount will be applied to your order.

How do I book Happy Cream for events?

Please fill up the form on the ‘Catering’ page and our team will get back to you shortly.

How soon in advance should I book Happy Cream for events?

We require at least 5 working days advance notice.

Do I have to pay a deposit to book an event?

We require full payment three days prior to the event. Payment can be made via cash or bank transfer.

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